Return & Refund Policy

Last updated: May 10, 2026

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us to inquire about a return.

To start a return, you must contact us first at info.runclubregular@gmail.com with your order number and a description of the issue. We will review your request and provide instructions if your return is approved.

Returns sent without prior approval may not be accepted.

Eligibility for Returns

To be eligible for a return:

• Items must be unused and in the same condition that you received them
• Items must be in their original packaging
• Requests must be made within 7 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked for sale

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the item 

We will work with you to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing (This depends on your Banking Institution, and is out of control)

Shipping Costs

• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs 

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please place a new order.

Contact Information

To start a return or ask any questions, please contact us:

Email: info.runclubregular@gmail.com
Business Name: Run Club Regular